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Please address all sales and support queries by email to For support queries, please ensure you have checked the customer information pages to see if your query has already been answered.


Please direct billing enquiries by email to

Bank details

We've had to remove our bank details from this public web site because too many people were setting up fraudulent Direct Debits. You can find our details on your invoice, or in your Panel account.

To ensure ease of identification, when setting up a standing order you should use the unique reference code listed in your Panel account.


In emergencies, you may send a text message or (if absolutely necessary) call +44 7814 149683.

Postal mail

Postal mail can be sent to BitFolk's registered address:

BitFolk Ltd.
21 Trevithick Close
Greater London
TW14 9XJ
United Kingdom

Please do not send cash payments by postal mail. We have had postal mail go 'missing' before. Doing this is entirely at your own risk and we strongly advise against it.

Follow us

Follow BitFolk on Facebook (Fediverse posts also available as RSS and Atom)

We closed our Twitter account in December 2022. An archive of its past postings is available.

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